🎫 Ticket System (Standard)

Create customizable ticket panels with buttons that open private support channels. This is the basic ticket system - for a sales-focused funnel, see the AIO Panel.

How It Works

Creating a Ticket Panel

1. Run /createpanel - Creates a new panel configuration
2. Run /addbutton - Add buttons to your panel (e.g., "Support", "Sales", "Report")
3. Optionally add forms with /addform - Ask questions when users open tickets
4. Run /sendpanel - Deploy the panel to a channel

Panel Management Commands

Ticket Commands (Inside Tickets)

Ticket Configuration

🛒 AIO Ticket Panel (Sales Funnel)

The All-in-One Ticket Panel is a structured sales funnel that guides customers through product selection before creating a ticket. Instead of generic "I want to buy something" tickets, customers must select exactly what they want.

Customer Flow

💡 Staff immediately see what the customer wants and at what price point when the ticket opens.

What Appears in the Ticket

• Welcome embed confirming their selection
• Product name and duration chosen
• Price for their selection
• Payment methods (if auto-send is enabled)

Setting Up AIO

Run /aio_manage to open the main configuration panel.

Adding Products

1. Add a Game: Manage Games → Add Game → Enter name + emoji
2. Add a Product: Manage Products → Add Product → Select game, enter name + category ID
3. Add Durations: Manage Durations → Add Duration → Select product, enter label + price

Discounts

💡 The best available discount is automatically applied. Prices shown reflect the discounted amount.

Auto-Features

• Auto-Send Payment: Automatically post payment options when ticket opens
• Auto-Vouch: Automatically post a vouch after ticket closure (configurable delay)
• Ticket Close on Leave: Auto-close if customer leaves server (!ticketcloseonleave)

AIO Key Management

The AIO system includes built-in stock management for automated key delivery. Access via /aio_manage → Manage Keys.

AIO Ticket Commands

💡 Keys are logged to the configured log channel with product info, customer details, and the delivering staff member.

🤖 AI Ticket Assistant

The AI Assistant provides an OpenAI-powered agent that can automatically respond to messages in ticket channels, answer customer questions, and provide 24/7 support using your custom knowledge base.

Key Features

How It Works

Setup Guide

1. Get API Key: Sign up at platform.openai.com and create an API key
2. Add Credits: Add credits to your OpenAI account (pay-as-you-go)
3. Run /assistant to open the configuration menu
4. Set API Key: Click 🔑 Set API Key and paste your key
5. Enable: Click ✅ Enable Auto-Responses
6. Configure: Set up base prompt and knowledge base

Main Configuration Menu

Knowledge Base Management

The knowledge base can be unlimited in size and supports smart editing options:

AI Models

Response Modes

Prefix Commands (In Tickets)

💡 These commands require staff permissions (admin role, ticket roles, or administrator permission). Commands auto-delete for cleaner chat.

Behavior Rules

• All non-staff users: AI responds to everyone in the ticket except staff members
• Auto-disable option: When enabled, AI automatically stops when staff sends their first message
• Form recognition: AI reads and responds to ticket form submissions automatically
• @mention always works: Anyone can @mention the bot to ask a question, even when auto-responses are disabled
• Per-ticket control: Staff can enable/disable AI in individual tickets
• Command auto-delete: !ai_stop and !ai_start commands auto-delete for cleaner chat
• Smart errors: Invalid API keys or no balance automatically disables AI and logs to log channel

Error Handling

Example Knowledge Base

PRODUCTS:
- AimBot Pro: $29.99/month - Advanced aim assistance
- WallHack Plus: $19.99/month - Visual enhancement
- Bundle Deal: $39.99/month - Both products

SUPPORT HOURS: 24/7 via tickets
PAYMENT METHODS: PayPal, Crypto, Credit Card

COMMON ISSUES:
Q: Game crashes after injection
A: Disable antivirus temporarily and run as administrator

Q: Key not working
A: Ensure your HWID hasn't changed. Contact staff for reset.

🧠 Self-Learning System

The AI can automatically learn from staff responses to improve future answers.

How It Works

Smart Context Matching

When generating responses, the AI uses keyword matching to find relevant learned data:

• Extracts meaningful keywords from the user's question
• Searches ALL learned Q&A pairs (not just recent ones)
• Scores entries by relevance (question matches weighted higher)
• Returns top 20 most relevant entries as context
• Even responses learned weeks ago are used if relevant

Configuration

💡 Learning data is stored with unlimited capacity in learning/ai_learned_responses.json

Best Practices

• Keep the base prompt concise and focused
• Organize knowledge base with clear headings
• Include common FAQs and product info
• Tell AI when to escalate to human staff
• Test thoroughly with various questions
• Monitor responses periodically
• Enable self-learning early - The more staff responses, the smarter the AI
• Give quality answers - Staff responses become AI training data

⭐ Vouch & Feedback System

Collect and display customer reviews to build trust and social proof. Supports manual submissions and automatic vouches after ticket closure.

Vouch Types

Configuration

Run /vouch_config to access settings:

Template Variables

Auto-Vouch Settings

Accessed via /aio_manage → Auto Vouch Settings:

• Enable/Disable: Toggle automatic vouching globally
• Delay: Days to wait after ticket closure (e.g., 3 days, 0.5 = 12 hours)
• Auto-Vouch Text: Template for automatic vouches

💡 Skip auto-vouch on specific tickets: /close skip_vouch:True

🔑 Trial Key System

Distribute trial keys to users through a self-service embed. Admins add products and keys, then users claim keys via buttons or dropdown — with configurable per-user limits.

How It Works

Admin Setup

Run /trial to open the management interface:

User Experience

1. User sees the trial embed in a channel
2. User clicks a product button or selects from dropdown
3. Bot sends the trial key via DM
4. User's claim count increases (up to the product limit)

💡 Users who have reached their limit will see a message explaining they've already claimed the maximum number of keys for that product.

Display Types

Setup Example

1. Run /trial → Select "Add Product" → Enter name + limit (e.g., "Premium Trial", limit 1)
2. Select "Add Keys to Product" → Choose product → Paste keys (one per line)
3. Optionally: "Configure Button" to customize appearance
4. Select "Send Embed" → Configure title/description → Choose channel → Deploy

🚀 Booster Roles

Server boosters can create and customize their own personal role. Admins can configure where booster roles appear in the hierarchy.

How It Works

Booster Commands

Admin Commands

Available Colors

Use hex codes like #ff5733 or color names:

red, green, blue, purple, orange, gold, teal, pink, cyan, white, blurple, and many more.

💡 Run !br setup @role first to configure where booster roles appear in the hierarchy. Without this, roles are created at the bottom.

🛡️ Moderation Commands

User management, warnings, roles, and channel control. Most moderation commands use the prefix format (default: !).

User Punishments

Warning System

Role Management

Channel Management

Nickname Management

🤖 Auto Moderation

Automatically detect and punish rule violations without staff intervention. Violations trigger warnings that accumulate to automatic punishments.

Detection Modules

Punishment Pipeline

Warnings accumulate and trigger automatic punishments at configured thresholds:

Configuration Commands

Whitelists

Add users or roles that completely bypass AutoMod via /automodconfig → Whitelists.

📢 Announcements & Embeds

Create and broadcast messages with rich embeds.

Slash Commands

Prefix Commands

Embed Format

Example: !embed blue;Update;New features added!;https://i.imgur.com/example.png

🎉 Giveaways

Create timed contests with automatic winner selection. Supports multiple winners, custom images, and role requirements.

Commands

Giveaway Modal Fields

How It Works

Giveaway Embed Shows

• Prize name as the title
• Start time and countdown to end
• Current entry count (updates in real-time)
• Host's name and avatar
• Number of winners to be selected

💡 Duration examples: 0.5 = 30 minutes, 1.5 = 1 hour 30 minutes, 24 = 1 day, 168 = 1 week

🔧 Utilities

Translation

Timestamps & Info

Other Utilities

📌 Sticky Messages

Automatically resend a message after X messages in a channel. Great for rules or important info.

Command: /sticky

How It Works

💡 The bot will delete the old sticky and resend after the specified number of messages.

📊 Counter System

Display member count and time in voice channel names that update automatically.

Command: /counter

Time Counter Setup

• Label: Customize the display text (e.g., "Time", "Clock")
• Timezone: Use standard timezone names like Europe/Berlin, America/New_York

💡 Counters update every 10 minutes to respect Discord rate limits.

📋 Status Board

Display product status (online/offline/updating) in an auto-updating embed. Supports SellAuth integration for automatic sync.

Command: /status

Status Colors

Use color names like green, red, yellow, blue or hex codes.

💬 Auto-Responders

Automatically reply when trigger words are detected in messages.

Text Responders: /responders

Reply with plain text when trigger is detected.

Embed Responders: /embedresponders

Reply with rich embeds when trigger is detected.

Match Modes

• Strict: Message must exactly match the trigger
• Contains: Trigger can appear anywhere in the message

📚 Guide System

Create help guides that users can browse via a dropdown menu panel.

Commands

Configuration Options

📝 Application System

Create application forms for staff applications, partnerships, and more.

Command: /apply_configs

📥 Downloads & Updates

Comprehensive file distribution, product update announcements, and automatic game update notifications.

Downloads Manager: /downloads

A complete system for managing downloadable files and loaders for your customers. Supports both direct file uploads and external links.

All Available Options

How File Upload Works

💡 Large files (over 25MB) should use "Add Loader by Link" with an external host instead.

Role-Based Access Control

By default, anyone can use the download panel. Use "Set Allowed Roles" to restrict access to specific roles only. Users without an allowed role will see an error when trying to download.

📢 Product Updater

Send professional product update announcements to your community. Supports markdown, images, custom colors, and clickable links.

Command: /updater

Update Modal Fields

💡 Links configured via "Set Links" are automatically added as clickable buttons below the update embed.

COD Update Notifications: /cod_update

Automatic Call of Duty update detection using the BlizzTrack API. Get notified when new game updates are available.

What Gets Detected

• Version Changes: New game version numbers
• Build ID Changes: New builds even without version bump
• Regional Breakdown: Separate tracking for US, EU, and other regions

Technical Details

• Checks BlizzTrack API every 10 minutes
• Stores last known version per guild
• Shows both old and new version when changes are detected
• Displays region name, version, and build ID

💡 On first setup, the current version snapshot is displayed so you can see what's being tracked.

🎟️ SellAuth Redemption

Let customers redeem their SellAuth invoices to automatically get roles.

Commands

Setup Flow

💳 Payment System

Comprehensive payment management supporting multiple fiat and cryptocurrency payment methods.

Supported Payment Methods

Configuration: /payment_config

Set up your payment methods and default currency.

Payment Request: /payment

Generate a payment request embed for a specific method and amount.

💡 The payment embed includes payment instructions, copy buttons for addresses/emails, and clickable links where applicable.

Payment Methods Panel: /payment_methods

Display all configured payment methods in a public embed with a dropdown menu for easy access.

• Shows all configured payment methods at a glance
• Dropdown menu lets users get payment details privately
• Auto-filters to show only configured methods

Remove Payment Method: /remove_payment_method

Remove a specific payment method from your server configuration.

Purchase Buttons: /purchasebutton

Manage SellAuth purchase buttons that can be attached to embeds.

Setup Example

📂 Channel Management

Quick channel actions and automated embed resending.

Channel Manager: /channelmanager

Quick channel management actions from a dropdown menu.

Auto Resend Embed: /resend_embed

Automatically resend an embed to a channel at regular intervals.

💡 The bot deletes the old message before sending the new one.

🛡️ Protection Systems

Ping protection, word censoring, and blacklist with warnings.

Ping Protection: /ping_protect

Protect specific users from being pinged. Warnings escalate to punishments.

Censor System: /censor

Automatically delete messages containing banned words. Silent deletion - no warning shown.

Blacklist System: /blacklist

Delete messages with blacklisted content AND show a visible warning to the user.

💡 Censor = silent deletion. Blacklist = deletion + warning message.

🔊 Temporary Voice Channels

Create personal, customizable voice channels on demand. When a user joins the "Join to Create" channel, a temporary voice channel is automatically created for them with full control.

How It Works

Setup Commands

💡 Running /setupvoice again when already set up will refresh the interface embed instead of creating new channels.

Voice Control Panel Buttons

Ownership & Claiming

• The user who creates the channel is automatically the owner
• Only the owner can use most control buttons
• If the owner leaves but others remain, someone can Claim the channel
• Whitelisted users can join even when the channel is locked

Music Bot Integration

Click the 🎵 button to summon the music bot. Once in your channel:

Music Listener Roles

Automatically assign a role to users listening in a music-playing voice channel:

🤖 Bot Status

Configure rotating Discord presence with dynamic variables.

Command: /status_bot

Add, edit, and manage rotating status messages that cycle automatically.

Available Variables

💡 Example status: Watching {members} members | {tickets} open tickets

👋 Welcome System

Send customized welcome messages to new members via DM and/or a channel.

Welcome DM: /setwelcomedm

Configure a welcome DM that's sent to new members when they join your server.

Welcome Channel: /setwelcomechannel

Configure a public welcome message posted in a channel when new members join.

Available Placeholders

💡 Use placeholders in embed title, description, or author fields for personalized messages.

🌐 Translation System

Translate messages and auto-translate non-English content using Google Translate.

Manual Translation: !translate [lang]

Reply to any message and use this command to translate it.

Set Default Language: !setlanguage [code]

Set the default translation language for !translate when no code is provided.

Auto-Translate: /autotranslate

Configure automatic translation of non-English messages.

Common Language Codes

💡 When auto-translate is enabled, the bot automatically detects non-English messages and replies with translations.

⚙️ Channel Automation

Automated channel cleaning, purging, and nickname protection systems.

AutoPurge: !autopurge

Automatically purge (delete all messages) in a channel on a schedule.

💡 Messages are deleted and a "Chat Wiped" embed is posted. Times can be decimals (e.g., 0.5 for 30 minutes).

AutoNuke: !autonuke

Automatically nuke (delete and recreate) a channel on a schedule. Preserves permissions.

💡 Unlike autopurge, autonuke completely recreates the channel while preserving name, topic, position, permissions, and settings.

AntiNames: !antinames

Prevent name hoisting (users using special characters like !, ., etc. to appear at the top of the member list).

💡 Automatically monitors new members, nickname changes, and runs periodic scans every 6-12 hours.

Auto-Pause DMs: !autopause_dms

Automatically renew DM pause every 24 hours to prevent users from DMing the bot.

👑 Role Management

Temporary roles, invite tracking, and role assignment commands.

Temporary Roles: !temprole

Assign roles that automatically expire after a duration.

Duration Formats

Invite Tracking: !invites

Track server invites and see who invited who.

Role Commands

📝 Customer Notes / CRM

Track customer interactions with persistent notes and flags. Perfect for keeping records of customer preferences, issues, and status across your team.

How It Works

Note Commands

Flag System

Flag users with a status label that appears on their notes profile.

Available Flags

Permissions

All customer note commands require the Moderate Members permission.

Data Storage

Notes and flags are stored persistently in settings_app.json under the customer_data key. Each user's data includes their notes array and optional flag.

💡 The notes embed is color-coded based on the user's flag: green for trusted/VIP, red for scammer/problem, and default blurple for no flag or new customers.